When James Ross, Director of Operations at Hilton London Tower Bridge, first saw Ripples at the Hilton group’s Food and Beverage conference, he knew it would be perfect for adding impact and a unique twist to cocktails at the hotel’s opulent Two Ruba bar. “Ripples is quite unlike anything I’ve ever seen before, and instantly sparked my imagination,” says James. “London is an extremely competitive market for cocktails, so our goal for Two Ruba is to deliver an exceptional customer experience that enhances the identity of the bar. Ripples brings that special wow factor that ensures ours stand out.”
Serving expertly crafted cocktails in a sophisticated bar and lounge, Two Ruba brings a dash of glamour and lashings of luxury to Tower Bridge. The mixologists at Two Ruba use Ripples to enhance and personalize a variety of exclusively devised cocktails for VIP guests, conferences and events such as Halloween and Valentine’s Day.
Rather than charging extra for a drink, Two Ruba have employed Ripples to deliver impact that creates a lasting impression on customers, as James explains: “Whether you’re serving a cocktail or a coffee, Ripples adds uniqueness and value to that drink. Customers are really impressed and excited when they see it. The bonus is that they share a photo of their drink on social media, which yields value on our side, as it helps build buzz for Two Ruba as a destination venue.”
James continues: “Our team is really enjoying using the Ripple Maker, it’s highly intuitive with the touchscreen that allows you to choose from hundreds of designs or upload your own. The reaction you get is fantastic, and it’s proving valuable for creating a highly personalized VIP service. On top of this, it’s extremely easy to use and very reliable – even at busy times, as it only takes a few seconds to print”.
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The Yeatman
The Yeatman is an opulent wine hotel and spa in Porto, Portugal. They’ve been using the Ripple Maker daily since 2019 to delight every guest that orders a foam-topped drink, all with custom Ripples prints designed to enhance and highlight the experience at this luxury property in this gorgeous location. We were honored to sit ... Read more
In the enchanting world of Elma Hotel, where art, culture, and luxury converge, Ripples technology plays a pivotal role in crafting a truly unforgettable guest experience, leaving an indelible mark on the hearts and taste buds of all who enter its doors.
When James Ross, Director of Operations at Hilton London Tower Bridge, first saw Ripples at the Hilton group’s Food and Beverage conference, he knew it would be perfect for adding impact and a unique twist to cocktails at the hotel’s opulent Two Ruba bar. “Ripples is quite unlike anything I’ve ever seen before, and instantly ... Read more
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The Ibis Sarajevo hotel in Bosnia, which is part of the large international group AccorHotels, offers guests unique coffee experiences in many ways. The hotel has two hot coffee spots (see what we did there?), one at the Chill Cafe on the ground floor, which is popular among guests and outside visitors, and the other ... Read more
Situated on the sands of Israel’s colorful seaside metropolis, the Hilton Tel Aviv has maintained a top spot among the city’s hotels and resorts since opening its doors in the fall of 1965. The world-renowned chain is known for its future-forward approach to customer experience, and this five-star property is no exception. Case in point: ... Read more
